Policies & Shipping

IN-STORE PICKUP

Customers will be notified by email when their order is ready, usually within 24 hours (for non-monogrammed orders).  Please wait for this confirmation email before coming to the store.  When picking up your order, please bring the order number with you.  

 

ORDER PROCESSING

Non - Monogrammed Orders: Please allow up to 3 business days for your order to ship after payment.  Most of the time, we try to have orders shipped within 24 hours. 

Monogrammed Orders: Please allow 10-15 business days for your items to be personalized unless otherwise stated in the item description.   We will personalize items EXACTLY as they are entered, so please remember to check your order carefully prior to checkout.  All personalized items are final.  NO EXCEPTIONS. 

PRE-ORDERS: Pre-Orders do not typically follow our normal Processing Times.  The estimated arrivals of Pre-Ordered items can be found in the Item Discription or Title of each Pre-Order.  **If your order includes both PRE-ORDERED and Ready-To-Ship Items, your order WILL NOT SHIP until it is able to be 100% fulfilled.**

 

SHIPPING

We will only ship to the address that you submit through the checkout process.  Please ensure that it is accurate prior to checkout.  Items returned to us due to an incorrect address will incur a re-ship fee. 

ALL orders in the CONTINENTAL USA over $100 get FREE GROUND SHIPPING (excluding Bogg Bags).  

We offer FLAT rate shipping for orders under $100

VIRGINIA – Flat Rate: $5.95

All other Continental States – Flat Rate: $10.95

Bogg Bag Shipping (excluded from FREE SHIP promo) : 

LARGE - $19.95

BABY - $14.95

We use USPS and UPS as our preferred shipping carriers.  If you require EXPEDITED Shipping, please contact us prior to placing your order.  Orders shipped via Standard Shipping typically arrive within 1-10 business days from the time your order is shipped (this does not include processing time).  We can not ship to P.O. Boxes.  Once shipped, we will provide tracking so you know when your order will arrive. 

 

DISCOUNT CODES

Only ONE Discount Code can be used per transaction.  For example, you can not combine FREE SHIPPING and a 'Percent Off' Discount Code.  

Items Typically Excluded from Discounts - 

Bogg Bags
Gift Cards
Monogram Fees (for outside items brought in to the store)
SALE Items 
PRE-ORDERS
Custom Orders
Monogram Shirt Specials

 

RETURNS/EXCHANGES

We want you to love everything you purchase from the Monogram Market, so our return/exchange policy makes it easy. 


If an error is made by the Monogram Market, we will gladly correct it.  Please notify us by email at MonogramMarketGifts@gmail.com within 3 business days of receipt.  Please include a photo and explanation in your email. 


We accept EXCHANGES or RETURNS for STORE CREDIT only within 14 days of receipt of purchase.  All eligible items* must be postmarked or brought back to the store within 14 days – after 14 days, we will unfortunately not be able to accept your item. 


To initiate a return/exchange, please email us at MonogramMarketGifts@gmail.com with the order number and item you’d like to return/exchange and send the item to 21505 Pickett Avenue, South Chesterfield, VA 23803.   You are responsible for shipping costs to return or exchange items.  Shipping costs are always Non-Refundable and will not be included if a store credit is given. 


All merchandise being returned or exchanged must be in new, sellable condition, with tags attached.  Items with no tags attached or with visible wear (including deodorant or makeup marks) are not eligible for returns/exchanges.  Clothing, jewelry and shoes may not be returned/exchanged after wear.   

*Ineligible items for return/exchange – 

FINAL SALE (items marked down 40% or more)

ALL PERSONALIZED products

Custom Orders

Earrings, Hair Accessories, Socks, Swimsuits and Leggings are non-returnable for sanitary reasons

GIFT CARDS – all gift cards and store credits cannot be returned, exchanged or redeemed for cash.  Gift cards and store credits cannot be replaced if lost or stolen. 

 
Holiday Return Policy – TBA
 
Any questions?

Email us at MonogramMarketGifts@gmail.com

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