Refund policy

We want you to love everything you purchase from the Monogram Market, so our return/exchange policy makes it easy. 

If an error is made by the Monogram Market, we will gladly correct it.  Please notify us by email at MonogramMarketGifts@gmail.com within 3 business days of receipt.  Please include a photo and explanation in your email. 

We accept EXCHANGES or RETURNS for STORE CREDIT only within 14 days of receipt of purchase.  All eligible items* must be postmarked or brought back to the store within 14 days – after 14 days, we will unfortunately not be able to accept your item. 

To initiate a return/exchange, please email us at MonogramMarketGifts@gmail.com with the order number and item you’d like to return/exchange and send the item to 21505 Pickett Avenue, South Chesterfield, VA 23803.   You are responsible for shipping costs to return or exchange items.  Shipping costs are always Non-Refundable and will not be included if a store credit is given. 

All merchandise being returned or exchanged must be in new, sellable condition, with tags attached.  Items with no tags attached or with visible wear (including deodorant or makeup marks) are not eligible for returns/exchanges.  Clothing, jewelry and shoes may not be returned/exchanged after wear.   

*Ineligible items for return/exchange – 

FINAL SALE (items marked down 40% or more)

ALL PERSONALIZED products

HOLIDAY ITEMS - Decor, Apparel, Accessories, etc 

Custom Orders

Jewelry, Hair Accessories, Socks, Swimsuits and Leggings are non-returnable for sanitary reasons